Health & Social Care NVQ Level 2 (Oxford Cambridge & RSA
Examinations (OCR) )
Overview of NVQ Level 2
This award is about direct care, where the focus is hands-on
care (doing things for clients) and enablement care, where the
focus is on the development and maintenance of the client's
independence (supporting and enabling clients to do things for
themselves).
Candidates will usually be delivering care in support of, and
under the direction of, a colleague who is accountable in the
area of practice, although this person may not always be in the
immediate vicinity while the candidate is working with clients.
The candidate would be expected to seek support, advice or
assistance if they are unclear about what to do, or if unusual
or untoward situations arise (for example deterioration in the
client's condition).
Units
Care - NVQ Unit 01: Foster People's Equality, Diversity and
Rights
Care - NVQ Unit 02: Promote, Monitor and Maintain Health, Safety
and Security in the Workplace
Care - NVQ Unit 03: Promote Effective Communication and
Relationships
Care - NVQ Unit 04: Contribute to the Protection of Individuals
from Abuse
Care - NVQ Unit 05: Promote Communication With Individuals Where
There Are Communication Differences
Care - NVQ Unit 06: Receive, Transmit, Store and Retrieve
Information
Care - NVQ Unit 07: Enable Clients To Eat and Drink
Care - NVQ Unit 08: Contribute to the Ongoing Support of Clients
and Others Significant To Them
Care - NVQ Unit 09: Support Individuals Experiencing A Change In
Their Care Requirements and Provision
Care - NVQ Unit 10: Enable Clients To Maintain and Improve Their
Mobility Through Exercise and the Use of Mobility Appliances
Care - NVQ Unit 11: Contribute to the Movement and Handling of
Individuals To Maximise Their Physical Comfort
Care - NVQ Unit 12: Enable Clients To Maintain Their Personal
Hygiene and Appearance
Care - NVQ Unit 13: Enable Clients To Access and Use Toilet
Facilities
Care - NVQ Unit 14: Enable Clients To Achieve Physical Comfort
Care - NVQ Unit 15: Promote Communication With Those Who Do Not
Use A Recognised Language Format
Care - NVQ Unit 16: Monitor and Maintain the Cleanliness of
Environments
Care - NVQ Unit 18: Assist In Supplying and Maintaining
Materials and Equipment
Care - NVQ Unit 19: Contribute to the Effectiveness of Work
Teams
Care - NVQ Unit 20: Prepare Food and Drink For Clients
Care - NVQ Unit 01: Foster People's Equality, Diversity and
Rights
This unit is about acknowledging the equality and diversity of
people and their rights and responsibilities. Because of the
often sensitive nature of the information about people with
which the sector deals, the maintenance of confidentiality is
also included. Whilst it is recognised that workers are not
always in a position to change and influence structures
directly, they are expected to be proactive against
discrimination.
The standards recognise that to acknowledge people's equality,
diversity and rights, the worker has to be able to handle a
number of competing tensions: within people themselves and
between different people. Discrimination against people may
occur for a wide range of reasons.
Care - NVQ Unit 02: Promote, Monitor and Maintain Health, Safety
and Security in the Workplace
This unit describes standards for promoting, monitoring and
maintaining health, safety and security in the work environment.
The work environment includes both home-based environments (such
as the homes of foster carers and clients' homes for those who
offer domiciliary care) as well as the facilities of public,
voluntary or private providers.
The first element focuses on monitoring and maintaining safety
and security in the environments.
The second element builds on the first but takes as its focus
health and safety in work practice.
The third element relates to minimising risks from health
emergencies.
Care - NVQ Unit 03: Promote Effective Communication and
Relationships
This unit describes the role of the worker in developing and
promoting effective communication and relationships - a basic
requirement for anyone who works in the health and social care
sector.
The first element is concerned with establishing and maintaining
relationships with individuals.
The second element focuses on effective communication with
people.
Care - NVQ Unit 04: Contribute to the Protection of Individuals
from Abuse
This unit is concerned with the worker contributing to the
protection of individuals from abuse. It is designed for use in
all settings, as abuse can occur in all care environments.
Contribution to protection from abuse is through: minimising the
level of abuse within care environments, minimising the effects
of abusive behaviour and monitoring individuals who are at risk
from abuse, whether they are named individuals who have been
designated "at risk" or others.
Individuals at risk from abuse may be those abusing themselves,
such as through the use of substances or self-harming behaviours,
or be those at risk from abuse by another.
Care - NVQ Unit 05: Promote Communication With Individuals Where
There Are Communication Differences
This unit is concerned with the worker promoting communication
with individuals where there are communication differences. For
example, the individual speaks another language, the individual
has an acquired hearing loss, the individual is distressed and
unable to speak coherently or the worker has a limiting sensory
ability.
To achieve this unit, the worker needs to both determine the
scope and nature of the communication differences and contribute
to effective communication when there are such differences.
Contributing to effective communication includes modifying one's
own personal communication such as through the use of clear
speech, the use of plainer forms of language and through
adjusting the environment to make it more favourable to
effective communication.
Care - NVQ Unit 06: Receive, Transmit, Store and Retrieve
Information
This unit describes standards for receiving, transmitting,
storing and retrieving information.
It covers information both within an organisation and between a
number of organisations. The worker is expected to receive and
transmit information by face to face, written, electronic and
telephonic means and maintain, store and retrieve records as and
when required.
The unit covers both electronic and manual recording systems and
relates to records of individuals, suppliers and the
organisation.
Care - NVQ Unit 07: Enable Clients To Eat and Drink
This unit is concerned with enabling clients to choose and
consume food and drink by mouth. The actual support required by
clients will be dependent on their individual needs. The unit
also includes the monitoring of food and drink intake for
clients for whom such monitoring has been specified.
It is likely that in helping clients, the worker will be
involved in handling food and drinks. To comply with accepted
good practice, it is expected that they will hold an appropriate
level of food hygiene qualification, such as those approved by
the Institute of Environmental Health Officers and in-house
certificated courses.
Care - NVQ Unit 08: Contribute to the Ongoing Support of Clients
and Others Significant To Them
This unit is concerned with the worker providing support to
clients and to those who are significant to clients.
The worker fosters the client's emotional well-being by
assisting them to maintain their interests and their contact
with family and friends. Family and friends are supported during
these contacts and, where appropriate, assisted in caring for
the client.
The worker is expected to demonstrate an understanding of the
position of the client and others significant to them whilst
they are in receipt of a care service.
Care - NVQ Unit 09: Support Individuals Experiencing A Change In
Their Care Requirements and Provision
This unit is concerned with the worker supporting individuals
whilst they are changing from one care requirement to another.
This will often, but not always, involve the individual in
making a physical move.
The move may be from one setting to another, for example, a move
from home into residential or foster care or hospital or it may
take place within the same agency or building, for example, from
one ward to another.
The unit is also relevant to situations in which, although the
setting is constant, the individual experiences a change of
service provider or requires a different degree of care.
Care - NVQ Unit 10: Enable Clients To Maintain and Improve Their
Mobility Through Exercise and the Use of Mobility Appliances
This unit is concerned with the worker's role in enabling
clients to maintain and improve their mobility through the
application of appropriate techniques and specific exercises and
to use specified mobility appliances.
The specific exercises may be those which clients undertake
themselves or be techniques involving the correct handling and
positioning of clients by the worker.
Care - NVQ Unit 11: Contribute to the Movement and Handling of
Individuals To Maximise Their Physical Comfort
This unit is concerned with the movement, handling and treatment
of individuals to maximise their physical comfort.
It covers moving the individual from one position to another
where they need such help and assisting the client to minimise
and prevent the adverse effects of pressure.
Individuals who are moved and handled may be conscious or
unconscious as the same standards of care are expected.
Care - NVQ Unit 12: Enable Clients To Maintain Their Personal
Hygiene and Appearance
This unit is concerned with the worker enabling clients to
maintain their personal hygiene and appearance where they are in
need of such assistance for whatever reason.
It covers supporting clients in undertaking all forms of
personal hygiene care, personal grooming and dressing, including
those clients who make use of specialised equipment to assist
them in these tasks.
Care - NVQ Unit 13: Enable Clients To Access and Use Toilet
Facilities
This unit is concerned with the worker enabling the client to
access and use the appropriate toilet facilities and to dispose
of body waste where this is necessary.
This unit covers those clients who are able to access and use
toilet facilities but need some assistance to do so.
Care - NVQ Unit 14: Enable Clients To Achieve Physical Comfort
This unit is concerned with helping the client to be as
comfortable as possible, the manner being dependent on the
condition of the client and the form of care which they are
receiving.
It covers minimising discomfort and pain through agreed measures
and providing a restful environment
Care - NVQ Unit 15: Promote Communication With Those Who Do Not
Use A Recognised Language Format
This unit is designed to reflect the role of workers in
promoting communication with individuals who do not use a
recognised language format. Such individuals may include those
with profound learning difficulties, some forms of mental
illness, some forms of physical illness, and any combination of
these.
The first element is concerned with finding out about how
individuals who do not use a recognised language format
communicate through asking others and observing the individual
as they communicate with others.
The second element focuses on developing and maintaining
relationships with individuals through the use of total
communication strategies and interacting with them in a way
which encourages their communication.
Care - NVQ Unit 16: Monitor and Maintain the Cleanliness of
Environments
This unit describes standards for monitoring and maintaining the
cleanliness of environments through cleaning individual rooms
and surfaces and assisting in the maintenance of furnishings and
fittings.
In this unit workers undertake the cleaning activities
themselves whilst paying due regard to the wishes of
individuals. This would be because individuals are in a setting
where such services are provided for them, such as in a hospital
or residential home, or where individuals are unable or
unwilling to undertake such activities themselves, such as in a
group home or in their own home.
Care - NVQ Unit 18: Assist In Supplying and Maintaining
Materials and Equipment
This unit describes standards for assisting in supplying and
maintaining materials and equipment in the work area.
The first element describes the standards expected of those who
assist in the transfer of materials and equipment.
The second element describes the standards for monitoring and
maintaining supplies of materials and includes the need to
monitor levels and rotate stock.
The third element describes the standards expected of workers
for routine and breakdown maintenance of equipment relevant to
their work area.
This unit refers only to transfer of equipment and materials
within the work area. If there is a need to travel on public
roads, the relevant licences would be needed.
Care - NVQ Unit 19: Contribute to the Effectiveness of Work
Teams
This unit describes the role of the worker in contributing to
the effectiveness of work teams.
The term 'work teams' is intended to cover teams who work
closely together as well as those which are more loosely
structured but in which the members are working towards the same
ends. An example of this may be foster carers who may for long
periods of time be working on their own but who will be part of
a team, meeting the needs of individuals.
The first element describes standards for contributing to
effective team working through appropriate behaviour.
The second element is focused on the individual reflecting on
their competence and capabilities and developing their own
practice.
Care - NVQ Unit 20: Prepare Food and Drink For Clients
This unit is about preparing and serving to clients simple food
and drink which they have chosen.
This unit requires the worker to handle, prepare and serve food
and drinks. It is accepted good practice that they will hold an
appropriate level of food hygiene qualification, such as those
approved by the Institute of Environmental Health Officers and
in-house certificated courses. |
